Food and Beverages
The FnB sector involving QSRs, Food Outlets, Restaurant Chains, Hotels, among other, have been delighting the customers with their services and hospitality since ages. Though majority of this segment still remains fragmented, but last two decades have seen a considerable adoption of technology to ease out the customer experience.
Technology and automation not only worked on the customer end, but also on the back end to smoothen the operations and reduce costs. With most customers now using mobile as a primary means not just to discover food options, but also book, schedule, experience and revisit food outlets, the FnB industry is up to date with latest cutting edge SMS marketing technologies.
From Customer engagement to customer satisfaction
- Customer order and transaction notifications
- Order booking and table reservation
- New lead generation with offers for potential customers
- Delivery confirmation and tracking
- Loyalty programs for customer retention
- Sales promotion and feature updates
- Event, offer, announcements
- Internal staff notification and channel communication
- Feedback and Ratings